Cano model

”He conducted a study with 900 participants to substantiate that these emotional response types exist and can be reliably measured.”

Attracive features is not expected, but basic featuers that is missing is a reason for dissapointment.

Over time – Attractive featuers becomes must haves.

Scale:

Delighted

Satisfied

Neutral

Dissapointed

Dissatisfied

https://uxmag.com/articles/leveraging-the-kano-model-for-optimal-results

Jared Spool on a conference.. http://delight.us/using-the-kano-model-to-deliver-winning-ux/

But is this really a good method for selecting features? What the user say might not be what he needs..

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